Refund policy
Returns & Exchanges
We want every pair to fit just right. If something isn't quite right, we're here to help — online or in our Buckhead store.
Return windows
- Refund: Request a refund to your original payment method within 7 days of delivery.
- Store credit: After 7 days, eligible returns receive store credit when requested within 30 days of delivery.
Condition
All returned items must be in new, unused, and unworn condition, with their original tags and packaging. Shoes may be tried on indoors only and must not have been worn outside or show signs of wear.
How to start a return or exchange
Start your return or exchange through our online returns portal using your email or ZIP code and your order number. All returns must be approved before shipping. Once approved, your package must receive its first carrier scan within 72 hours.
Return shipping
If you purchased Redo return coverage at checkout, your eligible return shipping label is covered. Otherwise, the return shipping label cost will be deducted from your refund or store credit.
If you received an incorrect or defective item, please contact us at sales@sprongshoes.com — we'll cover the return shipping.
Not eligible for a refund
- Final-sale items
- Items discounted by 50% or more
- Gift cards
- Personalized or special-order items
Refunds
Once we receive and inspect your return, we'll let you know whether your refund or store credit is approved. Approved refunds are issued to your original payment method within 10 business days. Banks and card issuers may need a little extra time to post the refund.
Questions?
We're always happy to help. Email sales@sprongshoes.com, call 404-846-8506, or stop by the store at 3716 Roswell Road NE, Atlanta, GA 30342.