Refund policy

Returns & Exchanges

We want every pair to fit just right. If something isn’t quite right, we’re here to help—online or in our Buckhead store.

Return windows

  • Refund: Request a return within 7 days of delivery for a refund to your original payment method.
  • Store credit: Eligible returns requested after 7 days and within 30 days of delivery receive store credit.
  • Exchanges: Request an exchange within 30 days of delivery.

These deadlines apply to when you submit your request, not when we receive your returned items. Any applicable return-label cost described below will be deducted from your refund or store credit.

Condition

All returned items must be new, unused, and unworn, with their original tags and packaging. Shoes may be tried on indoors only and must not have been worn outside or show signs of wear.

How to start a return or exchange

Submit your request through our online returns portal using your order number and your email address or ZIP code.

All returns must be approved before shipping. Your package must receive its first carrier scan within 5 days of initiating your return request.

Return shipping

If you purchased Redo return coverage at checkout, your eligible return shipping label is covered. Otherwise, the return shipping label cost will be deducted from your refund or store credit.

If you received an incorrect or defective item, contact sales@sprongshoes.com. We’ll cover the return shipping.

Items excluded from returns and exchanges

The following items are not eligible for refunds, store credit, or exchanges:

  • Final-sale items
  • Items discounted by 50% or more
  • Gift cards
  • Personalized or special-order items

Refunds and store credit

Once we receive and inspect your return, we’ll notify you whether your refund or store credit is approved. Your eligibility is based on when you submitted your request, measured from delivery—not when we process your return.

Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card issuer may need additional time to post the refund.

Questions?

We’re always happy to help. Email sales@sprongshoes.com, call 404-846-8506, or stop by the store at 3716 Roswell Road NE, Atlanta, GA 30342.