FAQs
Shopping Online
Can I order online and pick up in store?
Yes. Choose Pick up in store at checkout. We’ll call, text, or email when your order is ready. Please wait for us to contact you before coming in, and collect your order within 48 hours of that notification.
Bring a valid photo ID when you pick up your order. If someone else will pick it up, enter their full name under Order special instructions in your cart before checkout. They must bring a valid photo ID matching the name you provided.
If your order isn’t collected within 48 hours, we’ll make one final attempt to contact you. We’ll then cancel the order, refund it to the original payment method, and return the items to inventory.
How long does shipping take?
Orders usually ship within 1–2 business days. Delivery typically takes another 3–7 business days, depending on the destination and carrier. We’ll email tracking information when your order ships.
What payments do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, and PayPal.
Do you take returns?
All returned items must be in new, unused, and unworn condition, with their original tags and packaging. Shoes may be tried on indoors only and must not have been worn outside or show signs of wear.
Request a refund to your original payment method within 7 days of delivery. After 7 days, eligible returns receive store credit when requested within 30 days of delivery.
All returns must be approved before shipping. Once approved, your package must receive its first carrier scan within 72 hours.
If you purchased Redo return coverage at checkout, your eligible return shipping label is covered. Otherwise, the return shipping label cost will be deducted from your refund or store credit. If you received an incorrect or defective item, please contact us—we’ll cover the return shipping.
Final-sale items and items discounted by 50% or more are not eligible for a refund.
How do I start a return or exchange?
Visit our returns portal and enter your email address or ZIP code along with your order number or tracking number. Follow the prompts to request an exchange, store credit, or refund, depending on your eligibility.
Returning a gift? Choose Returning a gift? Start here in the portal. If you received an incorrect or defective item, email us at sales@sprongshoes.com before sending it back.
All returns must be approved first. Once approved, your package must receive its first carrier scan within 72 hours.
Store Details
What are Sprong Shoes' Store Hours?
Monday - Saturday: 10 am - 5 pm
Sunday: Closed
Where are you located?
3716 Roswell Road NE
Atlanta, Georgia 30342
How can I contact Sprong Shoes?
Call or text us at (678) 790-4157, or email us at sales@sprongshoes.com.
Fitting & Sizing
Growing feet deserve a thoughtful fit. At our Buckhead store, we pair the Aetrex Zoe foot scanner with personal attention from our team to help you find shoes that fit your child comfortably.
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How do I know what size my child needs?
Start with a current measurement. Our Aetrex Zoe scanner helps determine a starting size, then our team checks the shoes themselves for length, width and room to grow.
Can I measure at home?
Yes. Download the Sprong Printable Foot Measuring Guide (PDF, 3 pages).
- Print on US Letter (8.5 × 11 inch) paper at Actual Size or 100%. Do not use “Fit to page.”
- Check the calibration square with a real ruler. It must measure 2 inches (50.8 mm) wide and tall. If either measurement is off, adjust your print settings and reprint before measuring.
- Follow the guide’s heel-fold setup instructions. Measure both feet barefoot while standing, record the longer measurement in millimeters, and do not add growing room.
The included size chart is an approximate starting point. Sizes and fit vary by brand and style. Check the specific shoe’s sizing guidance, or visit our Buckhead store for an in-store fitting with Aetrex Zoe foot scanning.
Do you offer in-store fittings?
Yes! We’ll measure your child’s feet, help you compare styles, and check the fit as your child stands and walks.
What is the Aetrex Zoe scanner?
Zoe captures 3D foot measurements, including length and width, and maps pressure underfoot while standing. We use these details alongside a hands-on fit check to guide our recommendations.
How often should I measure my child’s feet?
Have their feet measured when shopping for new shoes, or sooner if their current pair feels snug. Children grow at different rates, so their last shoe size is only a starting point.
What if my child is between sizes?
We’ll compare sizes and styles for a comfortable fit with appropriate growing room. Bigger isn’t always better: width, heel fit and how securely the shoe stays on matter too.
Do different brands fit differently?
Yes. The same labeled size can fit differently across brands and styles. If you’re shopping online, contact us with the brand and style you’re considering and we’ll help you choose.
What should I bring for a fitting?
Bring your child and the socks they’ll wear with their new shoes so we can check the fit as they’ll actually wear them.